FAQ

Frequently Asked Questions (FAQ)

Q: Are you a manufacturer or a trading company?  

A: We are a factory that produces motorized tubular motors and manual cordless spring components for various types of roller shades, zebra blinds, cellular shades, roman shades, and Shangri-la blinds, etc. 

Q: How can you guarantee product quality?  

A: We implement strict quality control at every production stage, including Incoming Quality Control (IQC), Processing Quality Control (PQC), and Outgoing Quality Control (OQC).

Q: Why should we choose you over other suppliers?  

A:  - Our company has strong research and development capabilities, continuously updating and iterating our products to provide our customers with a unique competitive edge in the market.  

- We have developed a cordless roller shades system that integrates motorized and manual operation, which has received a U.S. Patent. This new product can help our customers attract new clients and increase the repurchase rate of existing customers.  

- Our products can be certified according to the needs of the customer’s market, and we have cooperated with many famous brands such as DRAPER, ALDI, TARGET, Walmart, and NATIONAL GEOGRAPHIC, giving us rich experience in meeting strict quality requirements.

Q: What shipping methods do you offer?  

A: We can deliver goods by sea, air, rail, and truck. Common courier services include DHL, FedEx, UPS, and we support door-to-door service, DDU, and DDP.

Q: What payment methods do you accept?  

A: We accept T/T, L/C, credit cards, MoneyGram, PayPal, Western Union, and more.

Q: How can I get samples?  

A: We accept OEM and ODM services. You can discuss your detailed requirements with us, and we will make samples accordingly.

Q: What is your warranty service like?  

A: We offer a warranty service of 5 years. Please refer to our warranty policy for specific terms.

Q: What is the typical production cycle?  

A: The production cycle usually ranges from 15 to 30 days, depending on the size of the order and the type of product.

Q: Do you support customization services?  

A: Yes, we offer customization services and can design and produce products according to specific customer requirements.

Q: How do I place an order?  

A: You can contact us via our official website, email, whatsapp or phone, providing order details, and we will process it for you.

Q: Can your products be exported?  

A: Yes, our products have been exported to multiple countries and regions and comply with international standards.

Q: What should I do if there is a problem with the received product?  

A: If you receive a product with quality issues, please contact our customer service promptly, and we will provide a solution based on the specific situation.

Q: What certifications do your products have?  

A: Our products can obtain relevant certifications such as CE and RoHS as per market requirements, ensuring compliance with international standards.

Q: Can I visit your factory?  

A: We welcome customers to visit our factory to see the production process and quality control system. Please contact us in advance to arrange the visit. 

Q: Do you have stock products available?  

A: We typically keep some stock based on market demand. Please confirm the specific situation with our sales team.

Q: Do you offer exclusive agency services?  

A: Yes, we provide exclusive agency services for our roller shade lifting system, which has been patented in the United States. This allows our partners to have unique market advantages.

If you need any further changes or assistance, let me know!

Please reach us through below contact: 

Email: Aaron@dosron.cn

WhatsApp: 86-180 6090 1517